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UniVoice -
Service Provider vs. CPE |
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Service Provider
Unified Messaging:
The Benefits
- Less up-front cost in
purchasing hardware and software.
- Email is being outsourced, why
not voice and fax as well. In fact, The Gartner Group
predicts that 40% of companies with outsource some
portion of their email over the next two years - UM is a
natural extension this.
- A service provider model
allows users to stay up-to-date with new features in a
timelier manner.
- Single-user customers and
small offices will find this better fits their needs.
- Set up and implementation time
are greatly reduced.
- No need to hire additional
staff to manage the UM system.
- Greater scalability. With a
service provider, a customer would conceivably never run
into an issue of scalability.
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Customer Premise
Equipment (CPE) Unified Messaging:
The Benefits
- More flexible than a service provider
offering. The customer has much more control about which
features he wants deployed, how long messages will be stored,
message presentation, etc.
- More reliable than a service provider
offering. Before customers implement a service provider offering
they must be convinced and trust that it is as good as what they
have in-house. These are mission-critical applications.
- Greater ability for back-up and
restore functions. An executive needs a message that he deleted
a week ago? Get out the backup and restore the message. You
won't find that available from a service provider.
- Greater integration with a company's
existing infrastructure. A successful UM solution must integrate
with existing email, fax servers, telephone system, databases,
etc. This is more easily done in a premise-based solution.
- Greater security. Messages contain
confidential information. That information must be secure. There
is always a greater risk once you store that information outside
a customer's premise.
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