We live and work in a new world rich in
communication media – telephone, cell phone, fax, wireless, email,
world-wide-web. But do these media devices make it easier to
communicate, or more difficult? The real challenge is: How does your
enterprise manage all these tools efficiently to maximize their true
capacity? How does your enterprise find a way to improve internal
communication, enhance customer responsiveness, and increase
The UniVoice® Quintet Enterprise makes
available the next-generation communication solutions designed to
power your enterprise’s communication needs and improve productivity.
Quintet Enterprise enhances your enterprise with unified messaging
capabilities by integrating communication services and solutions into
a brand new, or existing, IT infrastructure.
The objective of Quintet Enterprise is to
provide a set of comprehensive communication tools that deliver voice
messaging, fax messaging, and a single point-of-access to all types of
messages at any time, from anywhere.
Quintet Enterprise deploys a voice messaging
infrastructure to your existing voice and data network. It utilizes a
set of integrated unified messaging services to combine the various
types of media, provides each user with a single point-of-access to
all types of messages whether from a phone or a desktop computer.
Using Text-to-Speech (TTS) technology, mail users can listen to their
email messages over the phone and, vice-versa, with Quintet
Enterprise’s email integration, mail users can view and listen to
voice messages through their email client or web browser by using a
series of mouse clicks.
Quintet Enterprise comes with a suite of
voice and web applications, including Personal Agent Services (PAS) –
a web access component allowing call control, voice messaging, and
personal setting changes via the Internet. It provides immediate
solutions, with a quick and easy deployment process, to meet all your
communication needs; particularly your need for Unified Messaging. At
the same time, its open-ended voice processing architecture provides
your organization the ability to extend features into future XML based
Voice Menu Processing – flexible voice menus for listening to web
information through the telephone. The XML Voice Menu Processing
component for the Quintet Enterprise is scheduled to release in the
first quarter of 2002.
Quintet Enterprise comes with powerful voice
and data integration capabilities, which can be seamlessly deployed
regardless of the various types of networking equipment in your
existing infrastructure. It supports both E1 and T1 lines, as well as
Voice-Over-IP (VoIP) gateway and IP PBX integration.