Fax Mail helps voice mail users to receive and manage their personal faxes. It stores incoming faxes electronically, and on request sends them to a designated fax machine.

Fax-On-Demand allows outside callers to retrieve fax documents via telephone from the system fax libraries, which are maintained in the voice processing system for your business, by automatically sending fax documents to callers, fax-on-demand reduces your cost of customer service and improves productivity.

• Fax Mail
• Fax-On-Demand
• System Specifications

Fax Mail

Quintet fax mail provides simple, direct, personal fax transmission from outside callers to Quintet users. Incoming faxes are stored in mail users’ personal fax mailboxes, where faxes can be retrieved along with voice messages.

When outside callers want to send faxes, they enter the Quintet user’s fax mailbox extension before sending. Once the system identifies the extension, it gives callers the option to record a voice annotation to accompany the fax. The annotation can be used, for example, to draw attention to a fax’s contents.

During message retrieval, Quintet plays any voice messages stored in the personal mailbox and then the fax message information with annotations (if recorded) stored in the fax mailbox. After each fax, Quintet offers users standard messaging options such as save, delete, and forward, in addition to printing the fax at a specified fax machine.

Another option lets users deliver faxes to a designated fax machine within a certain period of time. This ensures incoming faxes get attention, and can be useful for certain non-confidential public fax mailboxes, for example, a customer order fax mailbox.

The Quintet users also have option to forward any fax message to other mail users electronically. This simplifies fax delivery, putting the right fax in the hands of the right person.

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Fax-On-Demand

Quintet fax-on-demand lets outside callers request business fax documents from any telephone anytime 24 hours a day, 7 days a week. The requested fax document will be delivered to a fax machine specified by the caller any where in the world.

Quintet fax-on-demand supports multiple fax libraries where the retrievable documents are stored. The system administrator can add documents to a desired fax library by faxing or by importing documents at the administrative console. With Quintet fax-on-demand’s graphical user interface (GUI) console, the system administrator can easily organize documents, set up fax libraries using single digit voice menu selections to allow callers to review and navigate available faxes and select documents by pressing a single touchtone.

When a caller requests for documents, Quintet asks the caller to select from the list of available documents. After the caller selects a document, the system will ask the caller for any additional requests, and then takes the telephone number where the requested documents should be faxed to. With this feature, callers can request documents from one telephone, and have faxes transmitted to another destination.

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System Specifications

• 1 to16 Fax Ports
• Independent Fax Port Setting
• Fax Tone Detection and Fax Call Routing
• Public Fax Mailbox
• Personal Fax Mailbox, Fax Mail Greeting and Annotation
• Fax Mail Delivery
• Fax Library and Fax Document Editing
• Fax Document Importing and Exporting
• System Reports

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