UniVoice CTI Toolkit
Let Us Put Your Puzzles Together
i-Universal Call Center Solutions
Build Customer and Agent Relationship
  • Inbound Data Collection and Management
  • Queue Management
  • Skill Based Call Routing – Soft ACD Integrated to All Major PBX Switches
  • Outbound Dialing (Power, Preview, Predictive)
  • Web Enabled Call Center (Callback, Chat, Email Management)
  • Integrated to Voice Mail, Fax Mail, Voice Logging
  • Web Collaboration and Content Sharing 
  • Provide CRM Integration
  • Support IVR Integration
  • Easy Enhancement and Implementation, Agent Training
 
 
What's UniVoice?
* Unified Ways for Voice Processing
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 Unified Messaging - access all formats of messages by phone
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 Voice mail, email, fax, Internet information - all unified via voice, read/head through a traditional telephone