Internet information access has become daily routine for most business users. By using a web browser, a user can browse personal and business information from any computer connected to the Internet or their company intranet without need of specialized client software. Considering that the web accesses data in viewable format, Quintet Personal Agent Services provides voice information in a similar viewable format via a web browser. The primary functionalities for Personal Agent Services are: View Call, View (voice) Mail, and View Personal Settings (personal voice settings such as voice mail greetings, etc.). 

View Call

The View Call application is designed to provide a virtual office environment for users who are on the road. Users can control telephone calls from a web browser even when they are away from their office. With View Call, users are able to monitor incoming calls via screen-pop on their web browser. They then can decide what action to take, such as requesting the caller to hold, recording a message for the caller, or transferring the call to a specified phone number.

 The View Call application is essential for business travelers who are on the road but don’t want to miss important phone calls while working at a remote computer.

View Mail

The View Mail application allows business travelers to check their voice messages through a web browser without having to call in to the organization’s phone system. Messages can be played back through the UniVoice Media Player or any other specified multi-media player on a remote computer.

Personal Settings

With PAS web access, all unified messaging related settings can be changed through the Internet. Even the mail user’s voice mail greeting can be re-recorded using the computer’s multi-media device.